PRIVACY POLICY

Last Updated: December 27, 2025

Dr. Annouchka Ondias-Kouamé (“Dr. OK,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (annouchka-ok.com) or use our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

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  1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

  • Register for webinars or events
  • Book consultations or coaching services
  • Subscribe to our newsletter
  • Fill out contact forms
  • Create an account
  • Communicate with us via email or social media

This may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (processed through Kartra)
  • Professional details (company, job title)
  • Health information (for holistic health consultations only, with your consent)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on pages
  • Device information
  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

  • Kartra: Payment and transaction data when you purchase services
  • Social media platforms (if you interact with us on social media)
  • Marketing and analytics partners

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  1. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 Service Delivery

  • Provide webinars, coaching, consultations, and other services
  • Process registrations and payments
  • Communicate about your bookings and sessions
  • Deliver educational content and resources

2.2 Communication

  • Send you service-related updates and confirmations
  • Respond to your inquiries and support requests
  • Send newsletters, health tips, and promotional content (with your consent)
  • Notify you about new services, webinars, or events

2.3 Business Operations

  • Improve our website and services
  • Analyze usage patterns and user preferences
  • Conduct research and analytics
  • Prevent fraud and enhance security
  • Comply with legal obligations

2.4 Marketing & Personalization

  • Personalize your experience on our website
  • Send targeted marketing communications (you can opt-out anytime)
  • Conduct surveys and gather feedback

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  1. PAYMENT PROCESSING & KARTRA

3.1 Third-Party Payment Processor

All payment transactions for webinars and services are processed through Kartra, our third-party payment processor.

3.2 Information Shared with Kartra

When you make a purchase, you will be redirected to Kartra’s secure checkout page. Information shared with Kartra may include:

  • Name
  • Email address
  • Billing information
  • Purchase details

3.3 Kartra’s Privacy Practices

Kartra has its own privacy policy and terms of service. We encourage you to review Kartra’s privacy practices. We are not responsible for Kartra’s data handling or security measures.

3.4 Payment Security

  • We do NOT store credit card information on our servers
  • Payment data is encrypted and securely processed by Kartra
  • We comply with PCI-DSS security standards through our payment processor

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  1. COOKIES & TRACKING TECHNOLOGIES

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences.

4.2 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing Cookies: Track your activity for targeted advertising
  • Preference Cookies: Remember your settings and preferences

4.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

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  1. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us with:

  • Payment processing (Kartra)
  • Email marketing (e.g., Mailchimp, ConvertKit)
  • Website hosting and maintenance
  • Analytics and data analysis (e.g., Google Analytics)
  • Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms & Conditions
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activity

5.3 Business Transfers

If Dr. OK is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

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  1. DATA SECURITY

6.1 Security Measures

We implement industry-standard security measures to protect your information, including:

  • SSL encryption for data transmission
  • Secure servers and firewalls
  • Access controls and authentication
  • Regular security audits

6.2 Limitations

While we strive to protect your information, no system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet.

6.3 Your Responsibility

You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

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  1. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

7.1 Access & Correction

  • Request access to your personal information
  • Request correction of inaccurate or incomplete data

7.2 Deletion

  • Request deletion of your personal information (subject to legal retention requirements)

7.3 Opt-Out

  • Unsubscribe from marketing emails (click “Unsubscribe” in any email)
  • Opt-out of cookies through browser settings
  • Withdraw consent for data processing

7.4 Data Portability

  • Request a copy of your data in a portable format

7.5 Restrict Processing

  • Request limitation of how we use your data

To exercise your rights, contact us at: contact@annouchka-ok.com

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  1. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention periods:

  • Account information: Until you request deletion
  • Webinar registrations: 2 years after the event
  • Consultation records: 7 years (for professional liability purposes)
  • Marketing data: Until you unsubscribe

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  1. CHILDREN’S PRIVACY

Our services are NOT intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it immediately.

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  1. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information is adequately protected.

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  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., social media, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

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  1. EMAIL COMMUNICATIONS

12.1 Types of Emails

We may send you:

  • Service-related emails (confirmations, receipts, updates)
  • Newsletter and educational content
  • Promotional offers and webinar announcements

12.2 Opting Out

  • You can unsubscribe from marketing emails at any time by clicking “Unsubscribe”
  • Service-related emails cannot be opted out of as they are essential for service delivery

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  1. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we do not sell your information)
  • Right to non-discrimination for exercising your rights

To exercise your CCPA rights, contact us at: contact@annouchka-ok.com

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  1. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right to access, rectify, or erase your data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

Legal basis for processing:

  • Performance of a contract
  • Legitimate business interests
  • Your consent

To exercise your GDPR rights, contact us at: contact@annouchka-ok.com

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  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date
  • Sending an email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

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  1. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: contact@annouchka-ok.com Website: https://annouchka-ok.com Business Name: Dr. Annouchka Ondias-Kouamé (Faith & Business Coach)

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy.